Return Policy
At Vatsal Ayurvedic Products Private Limited, we strive to ensure your satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a transparent refund policy to resolve the matter promptly and fairly.
1. Eligibility for Refund:
- Refunds are applicable only to products purchased directly from Vatsal Ayurvedic Products Private Limited.
- To be eligible for a refund, the product must be returned within 15 days from the date of purchase.
2. Refund Process:
- To initiate a refund, please contact our customer service team at ssd@vappl.com
- Provide details of your purchase and the reason for the refund request.
- Upon verification, we will guide you through the return process and provide you with a return authorization if applicable.
3. Conditions for Refund:
- The product must be unused, unopened, and in its original packaging.
- Any seal or shrink-wrap must be intact.
- Proof of purchase must be provided.
- Shipping and handling charges are non-refundable.
4. Refund Method:
- Refunds will be issued in the original form of payment used for the purchase.
- Please allow 7-10 business days for the refund to be processed after the returned product is received and inspected.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service for return shipments.
6. Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order.
7. Refund Exceptions:
- Certain products may not be eligible for refunds due to hygiene or safety reasons. These include but are not limited to perishable items, intimate or personal care products, and products with broken seals or packaging.
8. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
9. Changes to Refund Policy:
- Vatsal Ayurvedic Products Private Limited reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from Vatsal Ayurvedic Products Private Limited, you agree to abide by the terms and conditions outlined in this refund policy. For any further inquiries or assistance, please reach out to our customer service team.